Returns Policy
If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
1.Products must be in their original condition with all tags attached and original packaging included.
2.Customized items and special orders are not eligible for return or exchange.
3. Refunds will be processed within 2-7 business days of receipt of the returned item.
4. Shipping and handling fees are non-refundable.
5. If you received a damaged or defective item, please submit a return within 48 hours of receipt for a replacement.
6. Items that have been worn, used or altered will not be accepted for return.
7. We reserve the right to refuse any returns that do not meet our policy requirements.
8. If you received a free gift with your purchase, the gift must also be returned in order to receive a full refund.
9. If you received a promotional discount on your purchase, the refund amount will be adjusted accordingly.
10. International customers are responsible for all customs, duties, and taxes associated with the return of the item.
11. We recommend shipping your return with a traceable carrier and retaining your shipping tracking number for your records.
12. Returns will only be accepted for items purchased through our website and cannot be accepted for items purchased through third-party sellers.
13. If you have received a defective item or received the wrong item, please submit a return request form immediately and we will cover the shipping cost to return the item.
14. If you return an item for a refund, the original form of payment will be credited. If you are doing an exchange, we will issue a store credit.
15. Returned items will be replaced at the current market value.
16. We do not accept returns on items purchased during clearance or sale events.
17. We do not accept returns or exchanges on digital products such as e-books, online courses or software.
18. We do not accept returns or exchanges on services such as consulting, coaching or training.
19. If you want to return or exchange an item that is part of a bundle or a set, the entire bundle or set must be returned in order to receive a refund or exchange.
20. Any return will be subject to a quality check by our team to ensure that the item is in its original condition.
21. Returns will only be authorized if the product is proven to have been purchased from lowestin.com
22. According to Lowestin.com’s system, it is not appropriate to return products that have expired.
23. We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
24. Note that these terms may change from time to time so check back periodically for updates.
Please make sure to read and understand our return policy before making a purchase. We appreciate your business and want to ensure you have a positive experience with us. If you have any questions or concerns, please do not hesitate to contact our customer service team.
