How to Process
- Sign in to your Lowestin account and select My Orders.
- Go to your orders to display your recent orders.
- Choose product order and select Return or Exchange items.
- Select the item you want to return, exchange or cancel and explain the reason for the return.
- Fill in the return form. This form will display the order page in your account.
- You will see submit a return request button.
- The lowestin sellers will review your requests and respond within two to five days before returning or exchanging you.
- To ensure the correct product is returned/exchanged, do not include multiple order or shipment items in the same box.
- If the request is approved, add a return label to send the product to the Return Center and safely pack your item following the instructions.
- Securely pack and return your Lowestin parcel, including the original and intact manufacturer’s packaging and package labels supplied to you.
- You can view the return, refund, or exchange status of your order via email or by selecting the status of your order in your account.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: email@example.com
- By visiting this page on our website: https://lowestin.com/contuct-us/
Conditions For Returns
- The product must be unused, intact, unwashed, and without any defects that were not supplied from the lowestin.com If the product is returned to us on insufficient terms, we reserve the right to return it to you.
- The product must include the original tags, user manual, warranty card, original fabric, unused and the quality and accessories that were sent from the lowestin.com.
- The product must be returned to the original and unchanged manufacturer’s packaging/box.
- If your product is damaged, breakage, or add error during delivery please fill request return products from lowestin site within 7 days.
Frequently Asked Questions
A: Our return policy allows customers to return items within 2-10 business days of purchase for a full refund. Items must be in their original condition with all packaging and tags intact. Don’t hesitate to get in touch with our customer service team for instructions on how to initiate a return.
A: Yes, we allow exchange within 2 days after product purchase. Make sure the item is in its original condition with all packaging and tags intact.
A: Refunds are usually processed within 7 business days of receiving the returned item. However, depending on your bank or credit card company, it may take longer for the refund to appear in your account. Also, you can add refunds to your wallet for your next purchase.
A: We do not cover return shipping costs unless the item is damaged or defective upon receipt.
A: Unfortunately, we do not accept returns or exchanges on custom or personalized items unless they are damaged or defective upon receipt.
A: If the item you received is damaged or defective, please login to your Lowestin account and submit a return or exchange form.
A: Yes, you can cancel an order and receive a full refund if the payment has already been paid and it has not yet shipped.
A: If you receive the wrong item or the item is different than described on our website, please sign in to your Lowestin account and submit a return form.
A: After we receive your return and process your refund, we will send you an email, or SMS confirmation to your account. It may take up to 2-7 business days from the time we receive your refund.
A: No, we do not accept returns or exchanges on opened or used items.
A: No, We do not offer free returns unless the item is damaged or defective upon receipt. If the item is damaged or defective, we will cover the cost of return shipping.
A: If you do not have the original packaging or tag for the item you want to return, we may approve or deny it depending on the product. Please get in touch with our customer service team. We may charge a restocking fee.